Return & Refunds
returns & refunds
at ross & reed, we want you to shop with confidence. we stand by the quality of our products, but we understand that sometimes a purchase may not work out. our return & refund policy is designed to be simple, fair, and stress-free.
return eligibility
you may return items within 30 days of receiving your order. to be eligible, products must be unused, in their original condition, and include all packaging and tags. proof of purchase, such as your order confirmation email, is required. items showing signs of wear, damage, or alteration may not qualify.
return process
to start a return, contact us at info@rossandreed.com. our team will provide clear instructions on how to send your item back. please package items securely to avoid damage in transit. once we receive your return, it will be inspected to confirm eligibility.
refund process
approved returns will be refunded to the original payment method within 10 days of inspection. processing times may vary depending on your bank or credit card provider. you’ll receive a confirmation email once your refund is issued.
important notes
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return shipping costs may vary depending on the reason for return; our team will clarify when you contact us
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returns are accepted within 30 days only
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refunds are issued to the original form of payment
need help?
for questions or assistance with returns, reach out to us at info@rossandreed.com. we’re here to make the process smooth and straightforward.